3/14/2023 0 Comments Helpdesk software gpl![]() It is distributed under version 3 of the GNU AFFERO General Public License (GNU AGPLv3). Zammad is a web-based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails. Java Stack, not so cost-effective for a cloud installation. The configuration and the settings require an important amount of time before being adapted to the company. Stable and mature.Ĭons: Cumbersome and complex UI, looking old. Pros: the biggest set of functionalities. ![]() It supports MySQL, MS SQL, PostgreSQL, Oracle and DB2. As a framework, it is the basis of OTRS:: ITSM, an ITIL-compliant IT service management solution. OTRS is a Web-based help desk and ticket system that provides a set of features to help service organizations to manage requests more efficiently. The system is built to allow support, sales, pre-sales, billing, internal IT, and help desk functions to react quickly to inbound inquiries. ![]() OTRS (Open source Ticket Request System) has features to manage customer telephone calls and e-mails. ![]() The community evolves slower than the commercial product but at the same time benefits from the Opensource community contributions. OTRS exists in two versions: a SAAS/On-Premise one, that is closed-source and the community edition.
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